Having experienced an issue, please call our customer Help Desk 646-547-1341
Our Help Desk team is highly trained and experienced at providing fast, remote assistance. As a result over 80% of issues are resolved immediately.
If a problem cannot be quickly be resolved by our Help Desk, then we implement Manufacturing Prominent Substitution Service.
A replacement module is pre-configured as suitable and couriered to the appropriate store to be exchanged for the faulty unit. The customer don’t have to arrange to return the faulty item the courier takes it away at the same time as the replacement is delivered.
If the problem remains unresolved, NEXmatique arrange for a site engineer to visit and fix the problem. We provide nationwide coverage with our engineering partners to provide a fast, efficient service.
NEXmatique offers superior customer support, through our Help Desk, Prominent Substituion Service and nationwide engineering team, we ensure our customers get the very best cash handling solutions.
Our support services is designed to be rapid in response, flexible in maneuver and efficient to provide a resolution of any trouble within the very least of inconvenience to our customers.
To speak to a customer support representative, please call 646-547-1341 and we will be happy to deal with your query immediately. To contact our customer support center by email, please write to info@nexmatique.com for a prompt response
